FAQ

Get all of your TouchTour questions answered.

 

Frequently asked questions

What is included in the system?

We will send a screen, a mount, and a computer with all required cables for installation.

What sort of wiring is needed?

Each TouchTour system requires a single standard 120V outlet with 2x ports; one port for powering the screen, one port for powering the computer. Additionally, we highly recommend installing an ethernet port for connecting the computer.

Are there any sort of wall preparations needed?

Standard wood or metal studs with drywall are perfectly acceptable but if you add a plywood/metal backing plate where the screen is going to be installed, it makes the installation significantly easier. If there is any sort of tile/brick/stone/etc. instead of standard drywall, please let us know as this will require a different set of tools during installation.

 

What sort of clearance is required around the screen?

2” all around is required for ventilation.

 

I have a custom cubby/cutout for the screen, will this work?

Yes, although you will likely need to order an articulating mount in place of the standard flat mount due to the installation process.

Are there any areas not suitable for installation?

This is generally on a case by case basis but most “normal” areas will work. If in doubt, send an email to logisticsmgr@engrain.com and we can help you decide.

Does Engrain handle any outlet moving?

No, Engrain will not move outlets, provide covers or extension cables.

Can we move the screen once installed?

You are welcome to move the screen to any location you desire after installation. Keep in mind that you will need the same power/internet requirements. If you would like us to handle the relocation, please keep in mind that our installers will not take on the added liability of transporting the equipment for you (no driving).

 

Does the mount have a lock?

The standard flat mount that we use includes a security bolt system and specialized key to prevent theft. The standard articulating mount and display stands do not include this hardware.

 

Can Engrain install the TouchTour system in a custom table/kiosk/display piece?

Yes, but your fabricators will need to take receipt of the screen and computer equipment prior to installation in order to dry-fit everything. Any installation revisits due to incorrectly sized equipment will be billed to you.

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5660 Greenwood Plaza Blvd,
Suite 350, Greenwood Village, CO 80111